Customer Service Representative

2 weeks ago


Fortitude Valley, Queensland, Australia Global Payments Full time

We are seeking a highly motivated and customer-focused individual to join our Support Team at Global Payments.

Your key responsibilities will include:

  • Managing and actioning incoming calls, chats, and emails from business-to-business customers in a timely and effective manner;
  • Responding, investigating, and resolving questions and queries from clients;
  • Maintaining client data and ensuring its integrity;
  • Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

You will also bring:

  • A passion for educating customers and solving problems;
  • Strong communication skills (written & verbal) with the ability to work with a wide range of people;
  • Understanding of a quick-moving environment;
  • High attention to detail and the desire to learn new technology and systems;
  • Ability to think outside of the box and solve problems quickly and effectively.

About Us

At Global Payments, we deliver market-leading technology solutions through five regional sub-brands - Eway, Ezidebit, Sentral, Pigeonhole Software, and Storman. As pioneers in the Australia and New Zealand payments landscape, we offer a unique opportunity to work in a fast-paced customer-centric environment.

About the Role

This role is a pivotal part of our customer's journey, supporting both new and existing Eway and Ezidebit customers with a range of inquiries. You will work with a small team in an open-planned office environment, delivering outstanding customer service experiences with an emphasis on customer loyalty.

Salary

The salary range for this role is $67,500 - $70,000 + superannuation.

We offer a range of benefits, including flexible working arrangements, a competitive salary, and opportunities for professional growth and development.



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