Senior Night Guest Service Agent

2 days ago

Brisbane, Queensland, Australia Buscojobs Full time

Job Description

Senior Night Guest Service Agent – Queens Wharf Residences

Full Time Opportunity

Queens Wharf Residences is seeking a motivated and professional Senior Night Guest Service Agent to join our Front Office team on a full-time basis. This is an exciting opportunity to take on a senior role in one of Brisbane's most iconic new residential and hotel precincts.

About the Role

  • Lead by example in delivering exceptional guest service at the Front Desk.
  • Assist with training, coaching, and supporting Guest Service Agents.
  • Handle guest check-ins, check-outs, reservations, and enquiries with professionalism.
  • Resolve guest issues efficiently, ensuring a seamless and positive experience.
  • Support the Front Office leadership team with daily operations.

Qualifications

What We're Looking For

  • Previous Front Office / Guest Service Agent experience
  • Strong communication and problem-solving skills
  • A passion for delivering outstanding service and creating memorable guest experiences
  • High attention to detail and organisational skills
  • Ability to work a rotating roster including weekends and public holidays

Why Join Us?

At Queens Wharf Residences, part of Minor Hotels, you'll be part of a dynamic team within a landmark development in the heart of Brisbane.

  • Competitive hourly rate with late night and early morning penalties
  • Staff discounts across Minor Hotels properties worldwide
  • Training and support to grow your hospitality career
  • Be part of a stunning new property shaping the future of Brisbane's accommodation scene

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Career Growth: Learning and development programs to boost your career
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
  • Global Perks: International accommodation discounts across our hotel brands
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU / NZ
  • Experiences: Discounted entertainment and activities
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
  • Generous Leave: Parental and birthday leave
  • Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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