Customer Experience Specialist

3 days ago


Hindmarsh, Australia Novita Full time
{"title":"Customer Experience Consultant","description":"About Us

At Novita, we're dedicated to empowering individuals with disabilities to reach their full potential. Our comprehensive services include early intervention, rehabilitation, therapy, assistive technology, and disability support. We're committed to creating a culture of inclusivity and respect, where every individual feels valued and supported.

The Role

We're seeking a highly skilled Customer Experience Consultant to join our team. As a key member of our customer experience team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met, and their experiences are seamless and enjoyable.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure customer needs are met, and experiences are enhanced.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
What We're Looking For

We're seeking a customer-focused individual with excellent communication and interpersonal skills. You'll have a proven track record of delivering exceptional customer service, and a passion for continuous improvement. If you're a team player who thrives in a fast-paced environment, we'd love to hear from you.

What We Offer

We offer a competitive remuneration package, including a base salary, annual leave loading, and statutory superannuation contribution. You'll also have access to generous salary packaging options, which can increase your take-home pay. We're committed to creating a diverse and inclusive workplace, where every individual feels valued and supported.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, please submit your application. We look forward to hearing from you

"}

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