Customer Experience Specialist
3 days ago
At Novita, we're dedicated to empowering individuals with disabilities to reach their full potential. Our comprehensive services include early intervention, rehabilitation, therapy, assistive technology, and disability support. We're committed to creating a culture of inclusivity and respect, where every individual feels valued and supported.
The RoleWe're seeking a highly skilled Customer Experience Consultant to join our team. As a key member of our customer experience team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met, and their experiences are seamless and enjoyable.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Collaborate with internal stakeholders to ensure customer needs are met, and experiences are enhanced.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
We're seeking a customer-focused individual with excellent communication and interpersonal skills. You'll have a proven track record of delivering exceptional customer service, and a passion for continuous improvement. If you're a team player who thrives in a fast-paced environment, we'd love to hear from you.
What We OfferWe offer a competitive remuneration package, including a base salary, annual leave loading, and statutory superannuation contribution. You'll also have access to generous salary packaging options, which can increase your take-home pay. We're committed to creating a diverse and inclusive workplace, where every individual feels valued and supported.
How to ApplyIf you're passionate about delivering exceptional customer experiences and want to join a dynamic team, please submit your application. We look forward to hearing from you
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Hindmarsh, Australia Novita Full timeAbout Us Novita is a leading provider of disability services, delivering early intervention, rehabilitation, therapy, assistive technology, and support to individuals with disabilities and their families. Our mission is to empower people with disabilities to participate fully in their communities. The role of Customer Experience Consultant is to provide...
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Hindmarsh, Australia Novita Full time{"title":"Customer Experience Consultant","description":"About UsAt Novita, we're dedicated to empowering individuals with disabilities to reach their full potential. Our comprehensive services include early intervention, rehabilitation, therapy, assistive technology, and disability support. We're committed to creating a culture of inclusivity and respect,...
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Hindmarsh, Australia Novita Full timeAbout Us Novita is a leading provider of disability services, delivering early intervention, rehabilitation, therapy, assistive technology, and support to individuals with disabilities and their families. Our mission is to empower people with disabilities to participate fully in their communities. The role of Customer Experience Consultant is to provide...
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