Claims Support Professional
2 weeks ago
We are currently seeking a Claims Support Professional to provide assistance to the Personal Injury Claims teams through the execution of business support and customer service functions.
**This is a 12-month contract opportunity that will be full-time, based in Brisbane CBD.**
**What you'll do:**
- Be responsible for lodging Personal Injury claims.
- Investigate, gather and follow-up additional information to complete the lodgement.
- Validate claim details for lodgement and refer to stakeholders.
- Manage complex escalations from stakeholders.
- Manage phone queues.
- Prepare, proof and dispatch outbound correspondence in support of claim lodgement and claim management.
- Manage the request, receipt and dispatch of claim information such as medical records.
- Schedule independent medical examinations and other medical appointments and prepare required documentation.
- Undertake review and audit tasks as directed.
- Perform general business support tasks as directed by leader.
- Maintain accurate records.
**What you'll bring:**
- **Attention to detail** - accurately checking and processing tasks and showing concern for all aspects of the role.
- **Change management** - ability to recognise, understand and support need for change and anticipated impact on both the team and self.
- **Communication Skills** - ability to convey and explain information, coherently and confidently both oral and written.
- **Customer Service** - committed to increasing customer experience and delivering high quality solutions within required timeframes.
- **Decisiveness** - ability to make effective decisions in a timely manner
- **Planning and organisation skills** - establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same
- **Problem solving** - ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options or alternatives
**What we can offer you**
Suncorp's employee benefits include:
- Competitive remuneration package.
- Hybrid working model allowing work from home and office.
- Employee discounts and rewards across various retailers.
- Study support for external learning.
- Parental leave policies.
- Wellness initiatives promoting health and financial wellbeing.
It's worth noting that specific benefits may vary depending on role, level and location. For more information click here.
**Why you'll love working with us**
We aim to deliver best results for customers, our people and the world. We create right environment for you to grow your career and perform at your peak while making meaningful impact for our customers and communities.
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