Customer Service Experience Leader

1 day ago

Melbourne, Victoria, Australia beBeeConcession Full time $65,000 - $70,000
Customer Service Manager Opportunity

Join a dynamic team of professionals dedicated to delivering exceptional customer experiences.

  • We are seeking a highly skilled and experienced Customer Service Manager to lead our team in creating a warm and genuine customer service experience.

About the Role:

This is an exciting opportunity for a seasoned Customer Service professional to join our team as a Concession Manager. As a Concession Manager, you will be responsible for driving sales, profit and productivity, while ensuring the achievement of all key performance indicators set by the business.

Key Responsibilities:

  • Drive a customer centric culture, creating a warm and meaningful in-store experience.
  • To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business.
  • Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen.
  • Inspire and empower your team through collaborative leadership, training and development.
  • Work collaboratively with other concession, floor managers and cluster managers.
  • Embody our key cultural values of; Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.

Attributes We're Looking For:

We are looking for individuals who possess a passion for the retail industry, exceptional service and a strong sense of personal style and presentation. The ideal candidate will have proven experience in managing a fast-paced retail, hospitality or similar business, with the ability to manage budgets, interpreting financial reports and generating efficient rosters.

Benefits:

We offer a competitive remuneration package, including incentives. Our benefits include seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones.

About Us:

We are a leading retailer with over 40 years of experience in providing expert tailoring, sustainable garment-making and customer service. We help men make their mark by offering garments that pair skilful design with time-honoured craftsmanship. We believe in creating a warm and genuine customer service experience, where every occasion is another opportunity to explore and express your unique style.

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