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Customer Experience Leader
3 weeks ago
This leadership opportunity offers a chance to lead a large team, overseeing operations across various channels and ensuring seamless service delivery.
The successful candidate will be responsible for guiding a frontline team, focusing on coaching, performance, and creating a positive, customer-centric culture.
Day-to-day, the leader will support their team, keep service standards on track, and keep the team engaged and motivated. With advanced tools integrated into daily operations, the role also involves helping the team get the most out of new systems and supporting continuous improvement.
About You- You have proven leadership experience in a contact centre or customer engagement environment.
- You possess strong people management skills, with a focus on coaching, mentoring, and developing teams.
- You have operational know-how – confident managing KPIs, workforce planning, forecasting, and systems.
- You excel in communication skills, with the ability to engage and influence stakeholders at all levels.
- You have experience with technology integration which is highly regarded.
Our organization is a well-respected professional association representing thousands of members across Australia. With a proud history and a purpose-driven approach, we play a big part in supporting, advocating for, and advancing the profession.
We are known for delivering excellent service, embracing innovation, and creating a collaborative culture where people feel genuinely valued.
