Professional Guest Experience Provider

1 week ago

Mudgee, Australia beBeeGuestService Full time $54,480 - $57,120
Front Desk Professional

The role of the Front Desk Professional is crucial in delivering exceptional guest experiences. As the primary point of contact, you will be responsible for ensuring seamless check-in and check-out processes, providing accurate information to guests, and maintaining a warm and welcoming atmosphere.

Key Responsibilities:

  • Deliver exceptional guest service by greeting guests warmly and efficiently managing check-in and check-out procedures
  • Respond to guest inquiries and resolve issues promptly and professionally
  • Maintain accurate records and perform administrative tasks as required
  • Collaborate with other team members to ensure smooth hotel operations

Requirements:

  • Previous experience in a front desk, concierge, or customer service role preferred
  • Excellent communication and organisational skills
  • Ability to stay calm under pressure and handle guest requests with care
  • Basic computer skills and proficiency in booking/reservation systems

What We Offer:

  • Exclusive perks, including 50% off wellness treatments, onsite dining, and at our sister property, the Terminus Apartment Hotel in Newcastle
  • Career growth opportunities, including full training provided and pathways to progress into other roles across the hotel
  • A supportive team culture, including free staff parking, a well-equipped break room, and a strong sense of belonging
  • Opportunities for volunteering and charitable involvement
  • Flexibility in scheduling options, including permanent part-time or casual arrangements

Other Benefits:

We foster a positive work environment that encourages teamwork, open communication, and continuous learning. Our hotel is committed to providing excellent services to our guests while promoting the well-being of our staff.

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