Senior Client Relationship Manager
1 month ago
About the Role
We are seeking a highly skilled and experienced Account Manager to join our team at Team Global Express. As a trusted Account Manager, you will be responsible for providing exceptional customer experiences, nurturing a select portfolio of our most valued clients, and identifying opportunities for cross-selling and upselling.
Key Responsibilities
- Develop and implement quarterly sales plans for all customers in the portfolio
- Review and ensure all revenue, rates, cost modelling, billing details, and contractual arrangements are accurate and up-to-date
- Conduct thorough customer profitability modelling to ensure each customer meets appropriate profitability benchmarks
- Foster and maintain strong working relationships with management, operational staff, and drivers
- Establish and report competitor/market information to management
Requirements
- 2+ years of experience in sales or account management, preferably in a service-based industry
- High-level solution selling, negotiation, and presentation skills
- Strong analytical and numerical abilities, with a focus on continuous improvement
- Key personality traits include positivity, drive, tenacity, and a results-focused mindset
- Intermediate-level PowerPoint and Excel skills
- Valid Australian car license
Preferred Qualifications
- Experience in the logistics, transportation, supply chain, and/or heavy industries
- Salesforce experience
- Power BI expertise
- Business and/or logistics degree
About Team Global Express
Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're committed to transforming our operations and striving towards becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
What We Offer
- Competitive salary above industry standards
- Upskilling, training, mentoring, and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work arrangements, including work from home
- Inclusive parental leave policy that supports all parents and carers
- Peer recognition awards that acknowledge your contributions
Our Commitment to Diversity and Inclusion
We celebrate difference and are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply.
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