Customer Service Representative

4 weeks ago

The Entrance North Peninsula Natural Area, New South Wales, Australia Oaks Hotels Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Oaks The Entrance Waterfront Suites. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Welcome and check-in guests in a warm and welcoming manner
  • Communicate effectively with guests, responding to their queries and resolving any issues promptly
  • Make bookings and reservations for guests, ensuring seamless transitions throughout their stay
  • Assist guests during their stay, providing recommendations and insights on local attractions and amenities
Qualifications:
  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • The ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Professional presentation and a strong work ethic
Benefits:
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave, including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

We are committed to investing in our team members' skills and career development, providing opportunities for growth and progression within the company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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