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Customer Experience Ambassador

1 month ago

The Entrance North Peninsula Natural Area, New South Wales, Australia Oaks Hotels Full time

Oaks Hotels are seeking an enthusiastic and dedicated Guest Service Agent to provide exceptional customer service to our guests.

As a key member of our team, you will be responsible for ensuring a smooth and enjoyable experience for our guests, from check-in to check-out.

  • Welcome and check-in guests
  • Communicate professionally
  • Make bookings
  • Assist guests during their stay

Previous experience in a hotel or customer service environment is essential, along with excellent written and verbal communication skills.

Exceptional customer service skills, a positive attitude, and the ability to work a variety of shifts, including weekends and public holidays, are a must.

As part of our team, you will enjoy a range of benefits, including:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)