Customer Experience Ambassador

2 weeks ago


The Entrance North Peninsula Natural Area, New South Wales, Australia Minor Hotels Full time

Customer Service Role

Minor Hotels is an international hotel owner, operator, and investor, currently with a diverse portfolio of over 530 properties worldwide.

The company operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

We are looking for a Customer Service Agent to join the team at Oaks The Entrance Waterfront Suites.

The ideal candidate will be passionate about providing excellent customer service and have a warm and welcoming presence.

Responsibilities include:

  • Welcome and check in guests
  • Communicate professionally
  • Make bookings
  • Assist guests during their stay

The successful candidate will have:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • The ability to successfully provide a high level of customer satisfaction
  • Professional presentation essential

We offer a range of benefits to our team members, including:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements

We are committed to investing in our team members' skills and career development.

As a member of our team, you will be part of a positive and vibrant culture that values delivering exceptional guest experiences.

We are currently only accepting applications from candidates who have working rights within Australia or New Zealand.



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