Airport Supervision Director

We are seeking a highly ambitious Airport Lounge Supervisor to join our team.

The role requires direct and supervisory responsibilities for all colleagues in areas of daily operations including but not limited to Lounges and food outlet in the Adelaide airport.

The successful candidate will report to the Head of Operations covering all areas, including financial results, problems and areas for improvement across all areas.

• Ensure that the lounges and operations comply with all applicable legislation and industry codes of practice from an operational level this includes areas such as WHS staff rostering Liquor Licensing Health Hygiene Food Handling etc
• Keep the areas under lounge manager's supervision in a standard that is acceptable to corporate partners ensure that all maintenance issues and requirements are raised and corrected or forwarded to Head of Operations for action if the repair is significant
• Rostering for operational colleagues
• Manage all functions and special event organization festive seasons etc and control execution
• Maintain all operational budgets in particular wage food and beverage costs as prescribed by Head of Operations
• Recruitment of appropriate junior colleagues and operational colleagues in order to maintain standards of service in conjunction with HR Advice to be given by Head of Operations in regards to hiring policy
• Maximize staff efficiency and ensure quality of work done and ensure timely completion of jobs for clients
• Monitor staff appearance attire conduct and work attitude and emphasize the importance of team spirit
• Handle client complaint and staff grievances
• Responsible for any business development projects assigned by Head of Operations and Regional General Manager from time to time
• Take initiative to identify areas for improvement and participate in continual improvement activities
• Cooperate and work in a team towards development implementation maintenance and improvement of the quality management system
• Support and work with other divisions as a team to achieve most efficient and effective operations and results
• Implement SOPs for all operational areas as directed by Head of Operations and ensure that once developed are implemented and maintained Ensure that SOP improvements are documented and referred to Head of Operations for updating
• Discipline and resolve conflicts or related issues between junior colleagues as required Disciplinary policy as per Head of Operations
• Follow through and implement all directives given by either the Head of Operations or Regional General Manager
• Responsible for improvements and or implementation of new services and operational policies as and when required
• Manage and oversee the daily operations of two separate lounge locations ensuring consistent service standards and seamless guest experiences across both venues
• Develop and maintain efficient communication and coordination between the two lounges to optimize resource sharing staff deployment and operational efficiencies
• Monitor the performance of each lounge separately including customer feedback financial results staff productivity and compliance then generate comparative reports with actionable insights
• Act promptly to resolve operational maintenance or customer service issues unique to either lounge and escalate matters that require higher authority intervention
• Organize training and development programs tailored to the needs of each lounge ensuring staff across both locations receive skills development and performance coaching
• Oversee compliance with WHS food safety liquor licensing and hygiene standards across both lounges conducting regular audits and staff briefings
• Allocate time for regular presence at both lounges to foster leadership visibility provide on-the-ground support and build team morale

Tertiary education qualification in Hospitality Management or related discipline

• Minimum 5 years relevant experience with 3 years at senior management level in hospitality industry
• Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet
• Excellent time management skills and able to work under pressure
• Detail-minded efficient well-planned with good business sense
• Strong communication and interpersonal skills with analytical mind
• Calm efficient and organized
• Excellent personal presentation and communication skills
• Accountable and resilient
• Fluent command in English written and spoken
• Ability to travel to the Adelaide airport

This role offers a unique opportunity to work in a dynamic and fast-paced environment with a strong focus on customer satisfaction and quality service delivery.

The ideal candidate will be a motivated and experienced professional who is passionate about delivering exceptional customer experiences and has a strong track record of success in a similar role.

We offer a competitive salary package and opportunities for career growth and development.

Please note that only shortlisted candidates will be contacted for further assessment and interview.