Customer Experience Specialist

4 days ago


City of Yarra, Australia REA Group Ltd. Full time

At REA Group Ltd., we're on a mission to change the way the world experiences property.

Customer Experience Specialist

The Customer Support team plays a vital role in delivering customer and operational excellence. We're seeking a talented individual to join our team as a Customer Experience Specialist.

Your primary responsibility will be to resolve issues with our customers via phone, email, and web chat in an empathetic, professional, and timely manner. You'll be digitally-savvy, using a variety of systems such as Zendesk, Slack, and Salesforce. This role requires strong analysis and decision-making skills, persuasion skills, and adaptability to meet customer needs.

We're looking for someone who is passionate about delivering exceptional customer service and has a continuous improvement mindset. If you're enthusiastic, resilient, and have a commitment to quality, this could be the perfect opportunity for you.

What You'll Do:

  • Resolve customer issues via phone, email, and web chat
  • Use multiple systems to deliver excellent customer service
  • Balance customer demand and multitask in a fast-paced environment
  • Communicate effectively with colleagues across all levels of the organisation
  • Identify opportunities to innovate and improve processes

Requirements:

  • Demonstrated experience in delivering exceptional customer service
  • Experience resolving customer problems through strong analysis and decision-making skills
  • Strong communication and interpersonal skills


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