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Customer Experience Director

2 weeks ago

City of Monash, Australia Apple Inc. Full time
Role Overview

We are seeking a highly skilled Customer Experience Director who will lead, coach, and develop a team of exceptional customer service representatives.

The ideal candidate will have experience leading others in retail, sales, or a related field and be proficient in written and spoken English.

You will actively participate in customer interactions with team members throughout the store to achieve performance goals and business priorities.

Your key responsibilities include:

  • Leading a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assisting with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participating in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring that business priorities are met and exceptional customer service is delivered.
Key Responsibilities

In this role, you will be responsible for:

  • Driving business priorities and achieving store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintaining and upholding company policies and procedures, and protecting all company assets, including confidential business, customer, team member, and financial information.
Requirements

To be successful in this role, you should possess the following skills and qualifications:

  • Experience leading others in retail, sales, or a related field.
  • Ability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
  • Proficiency in written and spoken English (sign language supported).
What We Offer

We offer a range of benefits to our employees, including:

  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance and retirement savings plan.
Our Culture

We believe inclusion is a shared responsibility and work together to foster a culture where everyone belongs and is inspired to do their best work.