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Customer Experience Director

2 weeks ago

City of West Torrens, Australia James Lane | Sleeping Giant Full time

We are seeking a Customer Experience Director to join our team at James Lane | Sleeping Giant.

About the Role:
  • This is an exciting opportunity for a customer-centric leader with a proven track record of delivering exceptional customer experiences and driving business growth.

The successful candidate will be responsible for leading our customer experience initiatives, driving sales growth, and ensuring an excellent customer experience. Key responsibilities include:

  • Developing and implementing strategies to drive sales growth, improve customer satisfaction, and increase customer loyalty.
  • Leading and developing a high-performing team to achieve sales targets and provide outstanding customer service.
  • Collaborating with cross-functional teams to ensure seamless operations and effective communication.

What We're Looking For:

  • A customer-obsessed leader with a strong background in customer experience and a proven track record of delivering results.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • A customer-focused approach, with a commitment to delivering exceptional customer experiences.

About Us:

James Lane | Sleeping Giant is a dynamic and innovative company that is passionate about providing quality products and exceptional customer service. Our team is dedicated to making every customer's dream home a reality.