Customer Engagement Director

4 days ago


City of Yarra, Australia Dutton Financial Services Full time

This Senior Finance Retention Manager position demands strategic leadership and vision. You will oversee all aspects of finance customer retention and re-engagement, guiding initiatives to boost loyalty and business within our network of dealerships.

Key Responsibilities
  • Lead and Manage Retention Teams
  • Strategic Planning and Budgeting
  • Stakeholder Communication and Relationship Building

Applicants must possess:

  • Extensive experience in finance retention, customer relationship management, or automotive finance.
  • Mastery of automotive financing, dealership operations, and customer lifecycle management principles.
  • Outstanding analytical and problem-solving skills, enabling informed decision-making.
  • Eloquent communication and interpersonal skills, facilitating seamless collaborations with colleagues and external partners.
  • Potential to grow revenue through effective sales strategies and partnerships.
  • CRM proficiency and adeptness in data analysis is essential.
About Our Mission

We prioritize employee satisfaction, professional development, and offering first-rate financial services to our clients. Benefits include:

  • Unparalleled Employee Assistance Program (EAP) fostering personal and professional success.
  • Ongoing company-funded flu vaccination program.
  • Lucrative Refer-a-Friend initiative.
  • Birthday celebrations and relaxation days.
  • Annual family fun events and Esse Donn sport club connections.


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