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Customer Experience Director

2 weeks ago

City of Greater Geelong, Australia Optus Full time

The Ultimate Retail Experience

As an Optus Store Manager, you'll be responsible for creating a world-class retail environment that exceeds customer expectations. You'll lead a team of sales experts to deliver exceptional customer experiences, driving business growth and success through innovative solutions and best-in-class practices.

Your Key Responsibilities:

  1. Store Operations: Oversee day-to-day store operations, ensuring a seamless customer experience and maintaining a positive store environment.
  2. Sales Team Management: Develop and inspire a team of sales experts to achieve their full potential and consistently exceed sales targets.
  3. Customer Resolution: Resolve customer inquiries with patience and professionalism, delivering exceptional service that leaves a lasting impression.
  4. Training and Development: Assist with onboarding new team members by providing them with the tools and knowledge they need to succeed in their roles.

We're Looking for Someone Who:

  1. Has a Proven Track Record: Demonstrates excellent leadership skills, with a history of driving sales growth and developing high-performing teams.
  2. Is Customer-Focused: Understands the importance of delivering exceptional customer experiences and has a passion for exceeding customer expectations.
  3. Is a Problem-Solver: Can think critically and make thoughtful decisions, often in fast-paced and dynamic environments.
  4. Thrives in a Collaborative Environment: Works effectively with colleagues to achieve shared goals and is committed to building strong relationships.

About Us:

At Optus, we're dedicated to creating new and better customer experiences every day. We believe in being proactive, not reactive, and are always looking for ways to improve our services and products. If you're passionate about delivering exceptional customer experiences and have a drive to succeed, we'd love to hear from you.