Duty Manager

5 months ago

Bonnyrigg Heights, Australia Bonnyrigg Sports Club Full time

**There is a rare opportunity to join our amazing team at the Bonnyrigg Sports Club.**

Reporting directly to the CEO you must have previous Duty Manager experience in a similar size venue or Senior Supervisor in a larger Club seeking to take the next step up in your career, displaying a strong work ethic, a passion for people, hospitality and exceptional communication skills.

The Role:
The Duty Manager will engage and operationally lead our team whilst ensuring guests are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment.

More specifically your day to day duties will include:
Ensuring and leading the efficient and effective running of the venue (overseeing, Beverage, Gaming, Member Services, Stock ordering, Dock & Cellar operations)

A hands on approach being able to work Bar or Reception shifts when required.

Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards and memorable guest experiences.

Responsible for setting the benchmark for service across the venue including Beverage, Gaming and Function activity (whilst still overseeing Member Services)

Being a strong custodian of our culture and ensuring a harmonious work environment.

Adhering to all corporate and legislative compliance pertaining to Club operations

Skills and Experience:
A minimum of 3 years managerial experience in a Club style environment

Experience controlling floor operations and achieving agreed customer service KPI’s

Experience in overseeing a range of functions such as Gaming, Keno, TAB, Bars, Cellar operations / maintenance / stock ordering, Membership, Functions / Events and Reception

Ability to lead and work cohesively across multiple teams

Have a passion for delivering a flawless level of guest experience

Strong communication and leadership skills

Sound understanding of relevant legislation

Current certification for NSW RSA, RCG, Provide First Aid and Advanced Resuscitation (or willing to obtain)

Computer literacy essential

Flexibility and ability to work when the venue is busy including weekends and nights

If you are a passionate and motivated person who is unique, exciting, dynamic and want to start your exciting future at Bonnyrigg Sports Club, we want to hear from you

**Job Types**: Part-time, Permanent, Casual

**Salary**: $32.00 - $50.00 per hour

**Benefits**:

- Professional development assistance
- Referral program

Schedule:

- Day shift
- Evening shift
- Night shift
- Weekend availability

Supplemental pay types:

- Penalty rates

Work Location: In person

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