Customer Experience Director

1 week ago

Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $130,000
Customer Success Leadership

The Senior Customer Success Manager plays a pivotal role in building and maintaining a lifelong relationship with customers. The objective is to help them achieve their customer experience vision by advising and equipping them.


Key Responsibilities
  • Manage a portfolio of customers as their primary business point of contact throughout the customer journey.
  • Understand customers' business drivers, success criteria, and KPIs to develop tailored customer success plans.
  • Prescribe product adoption and use for key customer business outcomes.
  • Establish regular executive business reviews with customers to track progress towards objectives.
  • Drive continuous improvement of customer advocacy measures.

Qualifications
  • 5+ years of experience in a technology-related field.
  • Bachelor's degree in a technology or business-related field.
  • Familiarity with customer experience principles to drive consultative approaches to customer interactions.

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