Customer Experience Director
2 weeks ago
We are seeking a seasoned leader to spearhead our customer experience team and drive sales growth at our Subaru Essendon Dealership. In this pivotal role, you will oversee the entire customer journey, ensuring seamless vehicle delivery, managing site operations, and maintaining high standards of quality.
Key Responsibilities:- Drive P&L performance and meet KPIs
- Oversee the customer journey, ensuring flexible and seamless vehicle delivery
- Work with Stock Control to meet inventory and customer demands
- Lead F&I performance, compliance, and finance support
- Ensure site operations are smooth, safe, and compliant with HSE and OEM standards
- Recruit, onboard, and develop your team for high engagement and performance
To succeed in this role, you will need:
- Proven management experience in a sales environment, with a track record in P&L
- Success in leading and developing teams to achieve customer satisfaction and performance goals
- Strong communication and multitasking skills
- A focus on delivering excellent customer service and attention to detail
- Leadership skills with a passion for team development and upholding company values
- Automotive industry experience and F&I knowledge (desirable)
- Familiarity with Salesforce or similar CRM (desirable)
We offer a supportive, positive team environment, additional leave days, including Wellbeing and Volunteering Leave, and access to our employee benefits program, including vehicle discounts and more.
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Customer Experience Director
2 weeks ago
Melbourne, Victoria, Australia beBeeExcellence Full time $100,000 - $120,000Customer Experience DirectorThe role of Customer Experience Director is pivotal in leading a team of dedicated professionals to deliver outstanding customer service and operational efficiency. This position requires a unique blend of people management, performance optimization, and workforce planning.Key Responsibilities:Leadership and Guidance: Manage and...
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Director of Customer Experience
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Experience Director
3 weeks ago
Melbourne, Victoria, Australia Hannah St Hotel Full timeJoin to apply for the Experience Director role at Hannah St Hotel.Hannah St Hotel is an open door for those drawn to both the familiar and the unknown. Rooted in the creative energy and restless spirit of Melbourne, it's a place to find connection, culture, and comfort – a home for the curious, the inspired, and the in-between moments.The Experience...
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Experience Director
3 weeks ago
Melbourne, Victoria, Australia Hannah St Hotel Full timeJoin to apply for the Experience Director role at Hannah St Hotel. Hannah St Hotel is an open door for those drawn to both the familiar and the unknown. Rooted in the creative energy and restless spirit of Melbourne, it's a place to find connection, culture, and comfort – a home for the curious, the inspired, and the in-between moments. The...
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Melbourne, Victoria, Australia Publicis Sapient Full timeJoin to apply for the Director Experience, Financial Services Australia role at Publicis Sapient4 days ago Be among the first 25 applicantsJoin to apply for the Director Experience, Financial Services Australia role at Publicis SapientJob DescriptionAs Experience Director, Financial Services you will take a leading role in working with our FS clients to...
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Customer Experience Director
2 weeks ago
Melbourne, Victoria, Australia beBeeLeader Full time $100,000 - $120,000Job OverviewAn ideal candidate for this role will be an advocate for delivering extraordinary customer experiences. They will lead a team with enthusiasm to create a memorable brand experience for our customers.About the RoleEmbody excellence in every customer interaction by striving to deliver exceptional service.Build a loyal portfolio of existing and new...
