Customer Experience Director

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $130,000

At RACV, we care about our customers. We have a 115-year history of helping people at home, on the road, and on holiday.

We are looking for a leader to manage our inbound phone teams in Geelong. You will coach and develop customer service professionals to deliver excellent results.

Your key responsibilities include:

  • Leading high-performing teams to achieve KPIs
  • Providing training and support to team members
  • Celebrating team achievements and creating a positive culture

To be successful, you need:

  • Year 12 qualification and 3+ years of experience in operational management
  • Experience in contact centres or customer service environments
  • Strong interpersonal skills and change management experience

RACV values diversity and inclusion. We offer a supportive team culture, exclusive benefits, and opportunities for community involvement.

  • Director of Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerCentric Full time $120,000 - $170,000

    Job Title: Director of Customer ExperienceThis leadership role is pivotal in driving operational excellence within customer service and contact centre operations.The ideal candidate will have significant experience leading high-volume customer service and contact centre functions, with a proven track record in day-to-day operational management and leadership...

  • Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Director

    1 week ago

    Melbourne, Victoria, Australia beBeeExperiance Full time $180,000 - $200,000

    Job Overview:We are seeking an experienced Experience Director to drive the creation of world-class events and brand experiences that elevate our global brands.The Role:This strategic role will shape and deliver our brand experience strategy, aligned to commercial, marketing, and customer goals. The successful candidate will lead the design and execution of...

  • Customer Experience Director

    1 week ago

    Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $130,000

    Customer Success LeadershipThe Senior Customer Success Manager plays a pivotal role in building and maintaining a lifelong relationship with customers. The objective is to help them achieve their customer experience vision by advising and equipping them.Key ResponsibilitiesManage a portfolio of customers as their primary business point of contact throughout...

  • Director of Customer Experience

    1 week ago

    Melbourne, Victoria, Australia beBeeStrategic Full time $191,399 - $243,999

    Job Description:As a strategic leader, you will be part of the senior leadership team in the Customer Onboarding & Mastering Domain. This role contributes to driving centralized customer onboarding and profile management experiences across the organization.This position is responsible for defining the direction for Customer Profile Management relating to...

  • Experience Director

    3 weeks ago

    Melbourne, Victoria, Australia Hannah St Hotel Full time

    Join to apply for the Experience Director role at Hannah St Hotel.Hannah St Hotel is an open door for those drawn to both the familiar and the unknown. Rooted in the creative energy and restless spirit of Melbourne, it's a place to find connection, culture, and comfort – a home for the curious, the inspired, and the in-between moments.The Experience...

  • Experience Director

    3 weeks ago

    Melbourne, Victoria, Australia Hannah St Hotel Full time

    Join to apply for the Experience Director role at Hannah St Hotel. Hannah St Hotel is an open door for those drawn to both the familiar and the unknown. Rooted in the creative energy and restless spirit of Melbourne, it's a place to find connection, culture, and comfort – a home for the curious, the inspired, and the in-between moments. The...

  • Director Experience, Financial Services Australia

    2 weeks ago

    Melbourne, Victoria, Australia Publicis Sapient Full time

    Join to apply for the Director Experience, Financial Services Australia role at Publicis Sapient4 days ago Be among the first 25 applicantsJoin to apply for the Director Experience, Financial Services Australia role at Publicis SapientJob DescriptionAs Experience Director, Financial Services you will take a leading role in working with our FS clients to...

  • Customer Experience Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Description:We are seeking a seasoned leader to spearhead our customer experience team and drive sales growth at our Subaru Essendon Dealership. In this pivotal role, you will oversee the entire customer journey, ensuring seamless vehicle delivery, managing site operations, and maintaining high standards of quality.Key Responsibilities:Drive P&L...

  • Customer Experience Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeader Full time $100,000 - $120,000

    Job OverviewAn ideal candidate for this role will be an advocate for delivering extraordinary customer experiences. They will lead a team with enthusiasm to create a memorable brand experience for our customers.About the RoleEmbody excellence in every customer interaction by striving to deliver exceptional service.Build a loyal portfolio of existing and new...