Customer Experience Director
2 weeks ago
An ideal candidate for this role will be an advocate for delivering extraordinary customer experiences. They will lead a team with enthusiasm to create a memorable brand experience for our customers.
About the Role- Embody excellence in every customer interaction by striving to deliver exceptional service.
- Build a loyal portfolio of existing and new customers through strong relationships.
- Lead by example with passion and enthusiasm, setting the tone for the team's behavior.
- Support the development of the team through coaching and motivating them to drive business results.
- Implement the monthly service and sales plan, goals, and targets to achieve business objectives.
- Ensure a smooth onboarding process for new starters in-store.
- Have 1-2 years' experience working in a multi-cultural retail environment with a proven track record of success.
- Experience in luxury, Fashion/Cosmetics/Lifestyle Brands with a focus on leadership and digital skills.
- A winning personality to establish trustful relationships with colleagues and customers.
- Employee discounts on Swarovski products.
- Access to Employee Assistance Programs.
- Volunteering leave to give back to the community.
- Learning and development programs to enhance your skills and knowledge.
Equal Opportunity Employer: We celebrate individuality and strive to create a workplace where everyone belongs.
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