Customer Experience Ambassador

2 days ago


Cairns, Queensland, Australia beBeeCare Full time

We're on a mission to make a real impact in the lives of older people and their families. To achieve this, we need talented individuals like you to join our team as a Customer Service Coordinator.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and supporting the administrative functions of our residential aged care homes. As a Customer Service Coordinator, you will play a vital role in empowering and enhancing the operations of our homes by providing outstanding support to those you encounter in and around the home.

The Opportunity

As a Customer Service Coordinator, your key responsibilities will include:

  • Maintaining confidentiality of all company, resident, and employee matters;
  • Performing ad-hoc administrative tasks to ensure the smooth running of the home; and
  • Providing support to the Office Manager and Admissions Coordinator as required.
Key Skills and Qualifications

To be successful in this role, you will need to have:

  • Administrative experience within a fast-paced environment;
  • Proficiency with Microsoft Office suite and internal systems;
  • Well-developed interpersonal skills and multi-tasking capabilities;
  • Reliability and a well-organized approach;
  • Previous experience in Administration within healthcare or Aged Care sector (desirable); and
  • Proven ability to exercise initiative, autonomy, and provide proactive support within a team.
Benefits

We offer a range of benefits that will support and reward you in your role, including:

  • A flexible working environment, promoting better work-life balance and wellbeing;
  • Opportunities to realize your potential in an organization that invests in your personal development;
  • Support to grow, learn, and explore new career pathways or specializations across Australia;
  • Salary packaging through Maxxia;
  • Support for your wellbeing through discounts on health insurance and gym memberships, and free access to counseling, financial guidance, and personal support;
  • An Employee Referral Program, where you can be rewarded for recommending friends for roles at Regis;
  • Reward and recognition programs celebrating your hard work;

We are committed to creating a workplace culture that values diversity, inclusion, and respect. If you share our values and are passionate about making a difference in the lives of older people and their families, we encourage you to apply for this exciting opportunity.



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