Customer Service Ambassador

1 day ago

Cairns, Queensland, Australia beBeeClient Full time $45,000 - $65,000
Job Summary

We are seeking a skilled and customer-focused individual to join our team as a Client Support Representative. In this role, you will be responsible for delivering exceptional client experiences, managing day-to-day operations, and providing administrative support to our clinicians.

This is an exciting opportunity for someone who enjoys interacting with people, has great communication skills, and is passionate about delivering results-oriented service.

Key Responsibilities
  • Manage client relationships and deliver tailored experiences for optimal outcomes
  • Schedule and confirm appointments for clients in a timely manner
  • Provide administrative support to our clinicians, ensuring seamless clinic operations
  • Efficiently manage the day-to-day activities of the clinic, including opening and closing procedures
  • Respond to client inquiries and resolve issues promptly
Requirements
  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering exceptional client experiences
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and energy to drive results
  • Strong organisational and time management skills
  • Ability to work autonomously and collaboratively within a team
  • Focus on achieving outstanding outcomes for both the clinic and clients
What We Offer
  • A competitive remuneration package, including base salary and performance bonuses
  • Salary packaging options to suit your needs
  • Access to exclusive discounts from leading retailers through our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for yourself and your family
  • Online Wellbeing Centre and Employee Assistance Program (EAP)
  • Opportunity to grow and develop in your role and beyond
  • A values-driven culture that prioritises people and innovation
About Us

We are a leading provider of hearing healthcare services, committed to making a positive difference in people's lives through better hearing. Our mission is to empower individuals to achieve their full potential, and we invite you to join us on this journey.

As a member of our team, you will have access to ongoing training, mentorship, and opportunities for career advancement. We value diversity, inclusivity, and teamwork, and we strive to create a supportive environment that fosters growth and collaboration.

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