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Customer Service Representative

2 months ago

Wollongong, New South Wales, Australia Medibank Full time
About Medibank

Our mission is to make health insurance simpler for all Australians. We strive to deliver exceptional service and support to our members, and we're looking for talented individuals to join our team.

Role Overview

We're seeking a Customer Service Representative to join our Customer Hub. As a key member of our team, you'll be responsible for providing outstanding service to our members, resolving complex issues, and delivering exceptional customer experiences.

Key Responsibilities
  • Provide exceptional customer service to our members via phone, email, and other channels
  • Resolve complex issues and concerns in a timely and professional manner
  • Work collaboratively with our team to achieve business objectives and deliver results
  • Continuously adapt to changing customer needs and preferences
  • Meet or exceed performance targets and key performance indicators (KPIs)
What We Offer
  • Comprehensive training and onboarding program to ensure your success
  • A dynamic and supportive team environment that values innovation and customer obsession
  • Structured workday with clear start and finish times, scheduled breaks, and flexible work arrangements
  • Opportunities for professional growth, development, and career advancement
  • Competitive compensation and benefits package
About You
  • You're a friendly and approachable individual with excellent communication and interpersonal skills
  • You're comfortable working in a fast-paced environment and adapting to changing customer needs
  • You're a team player with a strong work ethic and a passion for delivering exceptional customer experiences
  • You're a quick learner with a knack for identifying potential issues and resolving complex problems
Why Medibank?

We're a values-driven organization that prioritizes customer satisfaction, innovation, and teamwork. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and development.