Technical Support Specialist
3 days ago
Be part of a dynamic team at Lockheed Martin Australia, where innovation meets national security.
Salary: $160,000 per annum
About the role:
Job DescriptionAs a Helpdesk Support Administrator, you will be responsible for providing technical support to user and project teams on AIR6500.
Your key responsibilities will include:
- Actioning tickets on Help Desk queues within Service Level Agreements (SLAs)
- Performing 1st and 2nd level support for Windows and Linux virtualised desktop environments
- Troubleshooting and resolving physical and virtual ICT environment issues
- Daily monitoring of backup activities and infrastructure management tools
About us:
At Lockheed Martin Australia, we empower our employees to achieve extraordinary things. We value diversity, inclusion, and continuous learning, and we're committed to creating a workplace where everyone can thrive.
We offer a range of benefits to support your career growth and well-being, including flexible work options, access to online discounts, and opportunities for professional development.
About the program:
AIR6500 is a multi-billion dollar program that aims to develop a joint air battle management system for the Royal Australian Air Force. As a Helpdesk Support Administrator, you will play a critical role in ensuring the successful delivery of this program.
Required skills and qualifications:
- Strong experience in a Help Desk or Systems/Administration position
- Well-developed troubleshooting and administration skills
- Substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence
- Good working experience with account and group management using Active Directory
Special requirements:
Applicants must hold an active NV1 clearance and employment may be contingent on the provision of further personal information.
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