Technical Support Specialist
2 weeks ago
As a Technical Support Specialist at Lockheed Martin Australia, you will be responsible for providing first-level technical and customer support to user and project teams on AIR6500. This role requires strong troubleshooting and administration skills, with substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence.
**Key Responsibilities:**
- Action tickets on Help Desk queues, ensuring completion within SLAs.
- Provide 1st and 2nd level support for Windows and Linux virtualised desktop environments.
- Troubleshoot and resolve issues on physical and virtual ICT environments.
- Monitor backup activities, tape changes, and infrastructure management tools.
**Requirements:**
- Strong experience in a Help Desk or Systems/Administration position.
- Well-developed troubleshooting and administration skills.
- Substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence.
**What We Offer:**
- Flexible work options and hybrid work arrangements.
- Access to online discounts and cashback programs.
- A variety of leave options, including purchase leave.
Lockheed Martin Australia is committed to creating a workplace where everyone can thrive. If you are selected for this role, we would be happy to discuss any accommodations that will help you to be successful.
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