Technical Support Specialist for Air Battle Management Systems
6 days ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Lockheed Martin Australia. In this role, you will provide first-level technical and customer support to user and project teams on AIR6500, a joint air battle management system.
About the Role
You will be responsible for actioning tickets on Help Desk queues, ensuring completion within SLAs, as well as performing 1st and 2nd level support for Windows and Linux virtualised desktop environments.
Your responsibilities will also include troubleshooting and problem resolution on physical and virtual ICT environments, daily monitoring of backup activities, and daily monitoring of infrastructure management tools.
About You
To succeed in this role, you will need strong experience in a Help Desk or Systems/Administration position, with well-developed troubleshooting and administration skills.
You should have substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence, as well as good working experience with account and group management using Active Directory.
A strong understanding of ICT Security concepts as it applies to Classified Defence Environments is also essential.
What We Offer
At Lockheed Martin Australia, we offer a range of benefits built to suit your needs, including flexible work options, access to our online discounts program, and additional benefits such as novated leasing and fitness programs.
We are committed to creating a workplace where everyone can thrive and welcome applications from Aboriginal and Torres Strait Islander people.
Salary Information
The estimated salary for this role is approximately $85,000 - $115,000 per annum, depending on experience and qualifications.
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