Helpdesk Support and Service Delivery Specialist
1 month ago
Australia's defence sector is a key driver of innovation, and Lockheed Martin Australia is at the forefront. As a Helpdesk Support and Service Delivery Specialist, you will be part of a team that develops cutting-edge technologies to enhance national security.
As a Helpdesk Support and Service Delivery Specialist, you will provide critical technical support to user and project teams on AIR6500, ensuring seamless system operation. Your responsibilities will include:
- Actioning tickets on help desk queues, adhering to strict service level agreements
- Performing 1st and 2nd level support for Windows and Linux virtualised desktop environments
- Providing 1st level support for Applications, Windows and Linux Servers, Networking, Storage, Backups, and UPS
- Troubleshooting and problem resolution on physical and virtual ICT environments
- Maintaining daily monitoring of backup activities, tape changes, and infrastructure management tools
To succeed in this role, you will require strong experience in a Help Desk or Systems/Administration position, with well-developed troubleshooting and administration skills. Substantial experience working in an Agile/DevSecOps project environment using Atlassian Jira and Confluence is also essential. Additionally, good working experience with account and group management using Active Directory, as well as a strong understanding of ICT Security concepts, are necessary.
Approximately $65,000 per year salary, along with flexible work options, access to online discounts, leave options, and professional development opportunities make this role an attractive choice for IT professionals seeking a challenging and rewarding career in the defence sector.
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