Helpdesk Support Administrator Specialist
4 days ago
At Sikorsky Australia, we're committed to empowering our employees to achieve extraordinary things.
We're looking for a skilled Helpdesk Support Administrator Specialist to join our team in Mawson Lakes. As a key member of our Helpdesk team, you'll provide first-level technical and customer support to user and project teams on AIR6500.
Your responsibilities will include:
- Actioning tickets on Help Desk queues ensuring completion within Service Level Agreements (SLAs)
- Performing 1st and 2nd level support for Windows and Linux virtualised desktop environments
- Performing 1st level support for Applications, Windows and Linux Servers, Networking, Storage, Backups, and UPS
- Troubleshooting and problem resolution on physical and virtual ICT environments
- Daily monitoring of backup activities, daily tape changes
- Daily monitoring of infrastructure management tools
About You:
To be successful in this role, you'll have strong experience in a Help Desk or Systems/Administration position, along with;
- Well-developed troubleshooting and administration skills
- Substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence
- Good working experience with account and group management using Active Directory
- Strong understanding of ICT Security concepts as it applies to Classified Defence Environments (as per ISM, Essential 8, PSPF, DSPF, Industry and Vendor Best Practices)
- The ability to follow and provide updates to documented processes and work instructions
What We Offer:
You'll enjoy a range of benefits that suit your lifestyle, including flexible work options, access to our online discounts program, leave options, and additional benefits such as Novated Leasing and Fitness Programs.
We value diversity and inclusion in the workplace and welcome applications from Aboriginal and Torres Strait Islander people. If you're selected for this role, we'd be happy to discuss any accommodations that will help you succeed.
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