Technical Support Specialist
3 days ago
We are seeking an experienced Technical Support Specialist to join our team in Classified Environments.
About the RoleThe successful candidate will provide first-level technical and customer support to user and project teams on AIR6500. Key responsibilities include:
- Actioning tickets on Help Desk queues with completion within SLAs
- Performing 1st and 2nd level support for Windows and Linux virtualised desktop environments
- Supporting Applications, Windows and Linux Servers, Networking, Storage, Backups, and UPS
- Troubleshooting and problem resolution on physical and virtual ICT environments
- Maintaining backup activities and infrastructure management tools
To be successful in this role, you will have strong experience in a Help Desk or Systems/Administration position, along with:
- Well-developed troubleshooting and administration skills
- Substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence
- Good working experience with account and group management using Active Directory
- Strong understanding of ICT Security concepts as it applies to Classified Defence Environments (as per ISM, Essential 8, PSPF, DSPF, Industry and Vendor Best Practices)
This is a permanent, full-time opportunity with flexible work options. We offer a competitive salary of $80,000-$120,000 AUD per annum, depending on experience, as well as access to our online discounts program, leave options, and additional benefits.
What We OfferWe are committed to creating a workplace where everyone can thrive. If you are selected for this role, we would be happy to discuss any accommodations that will help you to be successful. Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees.
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