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Community Support Manager

2 months ago


Ballarat, Victoria, Australia Australian Unity Full time

Australian Unity is seeking a highly skilled and experienced Community Support Manager to lead our Home Health program in the Greater Western Melbourne region.

This is a full-time, 12-month fixed-term position based in Ballarat, where you will have the opportunity to collaborate with a Business Leader who is passionate about achieving great results for the business and the customer.

As a Community Support Manager, you will be responsible for:

  • Leading a team of Care Workers and providing coaching and development opportunities to ensure high levels of engagement and performance.
  • Conducting initial assessments and developing comprehensive care plans for clients, building strong connections with their families.
  • Recruiting and onboarding new Care Workers, ensuring they are equipped to provide high-quality care services.
  • Managing and resolving client escalations and complaints, ensuring high levels of satisfaction.
  • Driving customer acquisition and growth, building a positive brand presence in the community.
  • Driving continuous improvement initiatives and maintaining a strong focus on compliance within your portfolio.

To be successful in this role, you will need:

  • Proven experience as a People Leader, with a track record of cultivating high-performing and engaged teams.
  • Experience coaching and developing teams, with a focus on building strong relationships and driving results.
  • Exceptional multitasking and problem-solving skills, with the ability to take ownership of customer-focused solutions.
  • Prior experience in managing financial budgets and driving business outcomes.
  • Success rate in working to KPIs and targets, with a strong focus on delivering results.
  • Strong stakeholder management skills, with the ability to drive business outcomes and build strong relationships.
  • Demonstrated ability to manage your time effectively, prioritize tasks, and make sound decisions.

Australian Unity offers a range of benefits, including:

  • Additional leave entitlements, including Community, Wellbeing, and Deep Listening Leave.
  • Lifelong learning and career development opportunities, including full access to LinkedIn Learning and career opportunities.
  • Staff discounts on insurance, home and personal loans, travel, and retail discounts through our partners.
  • Fitness Passport, with discounted access to over 1,500 fitness facilities across Australia.
  • Novated car leasing options through our partner.
  • 14 weeks paid parental leave and access to Remedy's Bump to Baby program.