Intelligent Service Coordinator

2 weeks ago


Gold Coast, Queensland, Australia Echo Entertainment Group Full time

We are seeking a Concierge to join our team at the Dorsett Hotel in Gold Coast. As a key member of our team, you will be responsible for ensuring a positive guest experience and promoting The Star Gold Coast & Dorsett Hotel as a leading entertainment destination.

Your key responsibilities will include:

  1. Assisting the Dorsett Front Office Manager to ensure that the highest standards of service are achieved and maintained
  2. Manage and oversee the Concierge desk to ensure the daily operations are efficient and guests are responded to promptly
  3. Supervising and adding value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction
  4. Ensuring guest concerns are minimised by efficient handling in a timely and professional manner
  5. Creating a positive work environment that facilitates team member motivation, builds morale and teamwork

The ideal candidate will have:

  1. Demonstrated 5-star hotel experience
  2. Experience in a leadership position with the ability to motivate and engage the team
  3. Excellent verbal and written communication skills
  4. Flexible availability to work across a 7-day roster
  5. A current Australian open driver's licence

We offer:

  1. FREE buffet meal with a new menu every day at our Employee Dining Room
  2. Uniform laundered and ready for you daily on property
  3. 30% staff discounts across our award-winning venues on all 3 of our properties
  4. Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
  5. The Star is an Employer of Choice for Gender Diversity awarded by WGEA
  6. Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
  7. Career development, training, and courses via The Star Academy – limitless career opportunities
  8. An organisation that values diversity, teamwork and being your best self


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