Intelligent Service Coordinator
2 weeks ago
We are seeking a Concierge to join our team at the Dorsett Hotel in Gold Coast. As a key member of our team, you will be responsible for ensuring a positive guest experience and promoting The Star Gold Coast & Dorsett Hotel as a leading entertainment destination.
Your key responsibilities will include:
- Assisting the Dorsett Front Office Manager to ensure that the highest standards of service are achieved and maintained
- Manage and oversee the Concierge desk to ensure the daily operations are efficient and guests are responded to promptly
- Supervising and adding value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction
- Ensuring guest concerns are minimised by efficient handling in a timely and professional manner
- Creating a positive work environment that facilitates team member motivation, builds morale and teamwork
The ideal candidate will have:
- Demonstrated 5-star hotel experience
- Experience in a leadership position with the ability to motivate and engage the team
- Excellent verbal and written communication skills
- Flexible availability to work across a 7-day roster
- A current Australian open driver's licence
We offer:
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy – limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
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