Senior Business Transformation Leader

Servicing and delivering innovative AI-enhanced technology solutions for global market leaders, we're on the lookout for a seasoned leader to join our team. This is an opportunity to make a lasting impact in the world of business transformation.

This role requires a visionary professional with 7+ years of experience in consulting or professional services, preferably with a focus on enterprise/business transformation solutions. The ideal candidate will possess strong problem-solving skills, be able to inspire and mentor diverse teams, and have a proven track record of managing high-performing teams or leading large-scale customer engagements.

The selected individual will lead a team of Technical Consultants focused on delivering Technology Workflow solutions for customers across APAC, reporting to the Director, Expert Services, Customer Excellence Group. Preferred locations include Sydney, Melbourne, or Singapore.

• Lead a team of 8–12 Technical Consultants, fostering growth, enablement, and professional development.
• Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes.
• Guide a customer down a prescriptive solution design and own key technical implementation decision points.
• Provide strategic and technical leadership to customers, partners, and internal teams.
• Drive a culture of collaboration, knowledge sharing, and continuous learning within the team.
• Coordinate work across regional and global teams to ensure alignment and effective delivery.
• Support business development efforts, including pre-sales, scoping, and proposal development.
• Partner with internal teams—Product, Sales, Enablement—to align strategy with broader ServiceNow objectives.
• Develop and refine service offerings, best practices, methodology artefacts and thought leadership.

• Proven leadership experience in a professional services environment.
• Ability to inspire, mentor, and develop diverse teams in technical and business domains.
• Experience managing high performing teams or leading large-scale customer engagements. Strong relationship-building skills with internal teams, partners, and customers.
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
• Player/Coach mentality.
• Demonstrated success managing teams to OKRs across a portfolio of customer engagements.
• 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions.
• Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations.
• Strong problem-solving mindset, focused on transformation and measurable business value. Experience with Now Create, Agile frameworks, or similar methodologies.
• Comfort engaging with senior stakeholders, including C-level executives and business line leaders.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management.
• Willingness to pursue relevant certifications and continuous learning.

At ServiceNow, we offer a comprehensive benefits package that includes health and wellness programs, remote work flexibility, and employee resource groups. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.