Customer Engagement Specialist

1 day ago


Wollongong City Council, Australia beBeeCustomerEngagement Full time $60,000 - $80,000
Job Title: Customer Engagement Specialist

Be part of a dynamic team where you will be responsible for providing exceptional customer service to clients via phone and online.

  • Pursue valuable experience in sales and customer service.
  • Develop your skills in effectively resolving customer queries and complaints.
  • Identify opportunities to upsell or cross-sell products and services that meet customer needs.

A comprehensive onboarding program and continuous training will equip you with the necessary knowledge and skills to succeed in this role.

  • Taking inbound calls and handling customer inquiries and complaints professionally.
  • Recognizing opportunities to offer additional products and services.
  • Enhancing relationships with customers through informative conversations.
  • Cultivating self-service facility utilization and digital asset adoption.
  • Working within established procedures and regulatory guidelines.

As a Customer Engagement Specialist, you will have the opportunity to collaborate with various teams across the organization and contribute to project work as needed.



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