Client Engagement Specialist

2 days ago

Wollongong City Council, Australia beBeeClient Full time
Job Title: Client Engagement Specialist

The Client Engagement Specialist will play a key role in providing exceptional customer service and engagement to clients across various channels. This includes phone, web chat, email, paper, and online portals to assist clients with their taxation, superannuation, and registration obligations.

The ideal candidate will have strong communication skills, empathy, and the ability to navigate challenging interactions with professionalism. They will also be able to understand individual client circumstances and provide tailored advice aligned with current legislation, policy, and procedures.

Key Responsibilities:

  • Assist clients through various channels to help them meet their taxation, superannuation, and registration obligations.
  • Understand individual client circumstances and provide tailored advice aligned with current legislation, policy, and procedures.
  • Engage in meaningful conversations to support and facilitate client's payment, lodgment, and registration outcomes.
  • Navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.

Requirements:

  • Passion for delivering exceptional customer service and engagement.
  • Strong communication and interpersonal skills.
  • Ability to work in a team environment and collaborate with colleagues to resolve issues.
  • Knowledge of taxation, superannuation, and registration policies and procedures.
  • High school diploma or equivalent required; degree in a related field an asset.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Other:

Illawarra Mercury is an equal opportunity employer committed to diversity and inclusion. We welcome applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionAccounting/Auditing and Finance
  • IndustriesTechnology, Information and Media

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