Enterprise Account Growth Lead

4 days ago

Melbourne, Victoria, Australia Sitecore Full time
About Us: Our mission at Sitecore is to help leading brands deliver unforgettable digital experiences to their customers. To achieve this, we need a talented team of professionals who can help us elevate our customers' success. As an Account Manager, your primary focus will be on managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations. This position requires free-thinking and self-motivated top performers who thrive on winning new business and understanding the complex business challenges of their prospects. Key Responsibilities:
  1. Act as primary contact for designated accounts, fostering strong relationships across all levels.
  2. Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
  3. Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
  4. Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
  5. Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
  6. Monitor customer health and address issues promptly to ensure long-term partnerships.
  7. Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
Requirements:
  1. 5+ years of experience in software sales or SaaS environment.
  2. Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
  3. Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
  4. Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
  5. Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
  6. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Additional Skills:
  1. Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
  2. Possess high empathy and excitement for what can be defined as digital customer experience.
  3. Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.
Why Sitecore: Sales and Customer Success are the key to our success. We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It's never been a better time to join Sitecore. Growth for us means growth for you and your career. We have a great team and company culture. You can find out more about our company culture in the and on our . Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

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