Enterprise Account Growth Manager
2 weeks ago
About Sitecore:
At Sitecore, our mission is to empower leading brands to build lifelong relationships with their customers through unforgettable digital connections. We deliver a composable digital experience platform that enables our clients to create, manage, and optimize personalized experiences across every touchpoint.
The Role:
As an Account Manager, Enterprise Solutions, you will be responsible for managing and growing relationships with our existing customer base. You will serve as a trusted advisor to our clients, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.
Your Key Responsibilities:
- Act as primary contact for designated accounts, fostering strong relationships across all levels.
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
- Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Monitor customer health and address issues promptly to ensure long-term partnerships.
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
Your Qualifications:
To succeed in this role, you will need:
- 5+ years of experience in software sales or SaaS environment.
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
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