Enterprise Account Growth Manager

2 weeks ago


Melbourne, Victoria, Australia Sitecore Full time

About Sitecore:
At Sitecore, our mission is to empower leading brands to build lifelong relationships with their customers through unforgettable digital connections. We deliver a composable digital experience platform that enables our clients to create, manage, and optimize personalized experiences across every touchpoint.

The Role:
As an Account Manager, Enterprise Solutions, you will be responsible for managing and growing relationships with our existing customer base. You will serve as a trusted advisor to our clients, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.

Your Key Responsibilities:

  1. Act as primary contact for designated accounts, fostering strong relationships across all levels.
  2. Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
  3. Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
  4. Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
  5. Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
  6. Monitor customer health and address issues promptly to ensure long-term partnerships.
  7. Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

Your Qualifications:
To succeed in this role, you will need:

  1. 5+ years of experience in software sales or SaaS environment.
  2. Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
  3. Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
  4. Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
  5. Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
  6. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.


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