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Head of Service Operations

2 months ago

Melbourne, Victoria, Australia Michael Page Full time
Job Title: Head of Service

We are seeking an experienced and skilled Head of Service to lead our Service Team and drive business growth. The successful candidate will have a proven track record of delivering exceptional service and driving business results.

About the Role

The Head of Service will be responsible for leading the Service Team to deliver high-quality service to our customers. This includes developing and implementing service strategies, managing service operations, and ensuring that service standards are met.

Key Responsibilities
  • Develop and implement service strategies to drive business growth and improve customer satisfaction.
  • Lead the Service Team to deliver high-quality service to our customers.
  • Manage service operations, including service scheduling, budgeting, and resource allocation.
  • Ensure that service standards are met and continuously improved.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
  • Provide coaching and development opportunities to Service Team members to enhance their skills and knowledge.
  • Monitor and report on service performance metrics, including customer satisfaction, service levels, and financial performance.
Requirements
  • Tertiary qualifications in service management, engineering, or a related field.
  • Minimum of 5-7 years' experience in a service management role, preferably in a similar industry.
  • Proven track record of delivering exceptional service and driving business results.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to analyze data and make informed decisions to drive business growth and improve customer satisfaction.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced service professional looking for a new challenge, please apply now.