Head of Service

2 weeks ago

Melbourne, Victoria, Australia Michael Page Full time
Job Title: Head of Service

We are seeking an experienced and skilled Head of Service to join our team at Michael Page. As a key member of our organization, you will be responsible for leading and managing our service operations to ensure exceptional customer satisfaction and business growth.

About the Role:

The Head of Service will be responsible for:

  • Providing strategic leadership and guidance to the Service Team to ensure their ongoing performance meets the objectives of the organization.
  • Leading, nurturing, and developing a team of true professionals while maintaining an existing client base.
  • Offering exceptional interpersonal, management, and relationship-building skills, underpinned by keen business sense and commercial acumen.
  • Building an outstanding work ethic with the team, demonstrating commitment to working as hard or harder than expected, and garnering respect.
  • Developing a team of professionals in the Australian and New Zealand Service business.
  • Determining, implementing, and monitoring strategies, policies, and plans.
  • Interpreting plans, drawings, and specifications, and providing advice on service methods and procedures to achieve customer satisfaction.
  • Establishing service schedules and budgets.
  • Ensuring conformity with specifications and plans, and with laws, regulations, and safety standards.
  • Ensuring service standards of quality, cost, safety, timeliness, and performance are observed.
  • Overseeing maintenance requirements to optimize efficiency.
  • Liaising with the marketing department and other managers regarding service growth plans to ensure alignment with the overall company strategy.
  • Maintaining the standards of service for highly technical products.
  • Attending and participating in management meetings.
Key Performance Indicators (KPIs):

The Head of Service will be measured on the following KPIs:

  • Achieving service sales targets monthly, ensuring the department is always profitable.
  • Managing key customer relationships while maintaining and fostering growth.
  • Preparing accurate estimate worksheets, presentations, quotations, and contracts for customers.
  • Exceptional planning and organizing skills, with the ability to lead a diverse group of people in a head office environment and remotely across Australia and New Zealand.
  • Adapting to market changes quickly, with an open mind to learning innovative ideas to help the team grow and be more efficient and successful.
  • Leading and developing a team of true professionals.
  • Offering exceptional interpersonal, management, and relationship-building skills, underpinned by keen business sense and commercial acumen.
  • Possessing good selling and management skills to project the benefits of the brand.
  • Communicating effectively with all customers.
  • Adapting to new ideas quickly, with an open mind and a willingness to change with the times.
Requirements:

To be successful in this role, you will need:

  • Tertiary qualifications in service management, engineering, or equivalent.
  • Minimum of 5-7 years' experience in a relevant environment.
  • Knowledge of current market trends and best practices.
  • Experience with SAP CRM or other database CRM systems.
  • Computer literacy in Microsoft Office products, including Word, PowerPoint, and Excel.
What We Offer:

We offer an excellent opportunity to have autonomy and impact on a global market leader in their industries served. If you are a motivated and experienced professional looking to take on a new challenge, please apply now.

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