Head of Sales Operations
5 days ago
CreditorWatch is seeking a highly skilled and experienced professional to fill the role of Head of Sales Operations. As a key member of our team, you will be responsible for overseeing and optimizing the sales and customer processes, tools, and strategies to ensure the sales team and wider business operate efficiently and effectively.
This is a full-time opportunity offering hybrid working conditions based out of our Melbourne CBD office. You will report directly to our General Manager, Customer Experience.
Key Responsibilities- Develop, refine, and document sales processes to ensure consistency, efficiency, and scalability.
- Define and monitor key performance indicators (KPIs) to measure the effectiveness of the sales team and operations.
- Design and administer sales compensation plans, including commissions, bonuses, and incentives, to motivate the sales team.
- Identify training needs and work with sales enablement teams to ensure the sales team has the necessary skills and knowledge.
- Work closely with marketing, finance, product, and customer success teams to align sales operations with other departments.
- Provide support to the sales team by removing operational obstacles and ensuring they have the resources needed to succeed.
- Oversee the use and maintenance of our Customer Relationship Management (CRM) systems and other sales tools.
- Evaluate and implement new technologies to enhance the sales process and improve data accuracy and accessibility.
- Meet KPIs specifically related to completing administration tasks within an agreed time frame.
- Identify, develop, and implement new or enhanced sales policies, procedures, and best practices.
To be successful in this role, you will ideally have strong experience working within a Software as a Service (SaaS) or related Tech environment with a focus on sales contract management and effectiveness. You will score extra points if you have worked within an organisation with a subscription-based revenue model.
You will be strategic in your approach, being able to translate customer and internal requirements into business system and process outputs. You will be innovative, autonomous, have proven thought leadership, and be a strong operator.
Our Commitment to YouWe offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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