Customer Service Representative

1 month ago

Newcastle, New South Wales, Australia nib Full time
About the Role

We are seeking a highly skilled and motivated Customer Care Consultant to join our Member Services team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, promoting nib products and services, and driving first call resolution to queries.

Key Responsibilities
  • Provide excellent customer service to our members, responding to their queries and resolving issues in a timely and professional manner.
  • Promote nib products and services to our members, ensuring they have the best possible experience with our health insurance.
  • Work collaboratively with our team to achieve set Key Performance Indicators (KPIs) and drive business growth.
  • Develop and maintain strong relationships with our members, understanding their needs and preferences to provide tailored solutions.
  • Stay up-to-date with industry developments and regulatory changes, ensuring our members receive the best possible advice and support.
About Us

nib Group is a leading health insurer, committed to creating a supportive working environment where our people can thrive. We value diversity, equity, and inclusion, and actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

We offer a range of benefits, including 50% discount on nib health insurance, 30% off travel insurance, employee share plans, short-term incentive program, and life and salary continuance insurance benefits. We also provide opportunities for professional development, flexible working arrangements, and a supportive team environment.

What We're Looking For
  • Confidence in your computer skills and ability to multi-task and navigate systems whilst speaking with members over the phone.
  • Previous experience in customer service and ability to provide exceptional outcomes.
  • Flexibility and positive work approach and attitude.
  • Ability to work in a structured and busy environment.
  • Willingness to learn and maintain new skills.
How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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