
Operations Excellence Specialist
2 weeks ago
We are seeking a skilled Operations Analyst to join our team. This role offers a unique blend of system optimization, reporting and analytics, process excellence and automation, and stakeholder partnership and training.
Key Responsibilities:
- System Optimisation:
- Manage configuration, user permissions, and fields within the ATS/CRM, making necessary adjustments to enhance system functionality.
- Identify and prioritize opportunities to re-configure systems for improved user experience and usability.
- Reporting & Analytics:
- Partner with IT Application Support and analysts to build customized dashboards that meet operational team needs.
- Process Excellence & Automation:
- Document core recruiting processes (SOPs) to drive standardization and provide training support for the team.
- Stakeholder Partnership & Training:
- Provide training for recruiters and hiring managers on new dashboards, reports, and workflow changes.
- Collaborate with the finance team to align hiring-cost tracking and revenue-per-hire calculations.
Required Skills and Qualifications:
- Essential:
- 3+ years of experience in recruitment operations, HR analytics, or business intelligence within a high-volume environment.
- Advanced skills in ATS/CRM administration and Excel.
- Proven ability to translate operational needs into actionable business requirements and detailed action plans.
- Demonstrated experience leading process improvements or projects.
- Strong stakeholder management skills and experience delivering training.
- Desirable:
- Experience with ATS implementation.
- Familiarity with business intelligence tools.
Why Work With Us?
- Shared Purpose:
- Join a dedicated community working together to advance animal healthcare and make a positive impact on pets and their owners.
- Collaborative Culture:
- Experience a supportive environment where collaboration fuels innovation and fosters personal and professional growth.
- Opportunities for Growth:
- Grow with us through ongoing training, mentorship, and career advancement opportunities tailored to your development.
- Rewarding Work:
- Make a difference every day by contributing to meaningful projects that positively impact the health and well-being of animals.
- Work-Life Balance:
- Enjoy flexible working arrangements and support to maintain a healthy balance between your professional and personal life.
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