Leadership Customer Service Specialist
1 week ago
Job Overview:
As a Customer Service Manager, you will be responsible for leading our Arrears and Debt Management team. This role requires a highly skilled professional who can provide expert advice, direction, and leadership to staff in the management of arrears and the collection of debts.
Key Responsibilities:
- Advise senior management on key matters as required.
- Ensure that all correspondence, reports, and submissions are accurate and provided within the given timeframes.
- Provide guidance to customers and stakeholders regarding the department's requirements for repayment arrears and customer debt collection.
- Establish and maintain effective working relationships with internal and external stakeholders.
- Ensure that all customer enquiries are resolved in a timely manner.
- Plan and organize work to achieve results, utilizing innovation and change when necessary.
- Support the implementation of policies and continuous improvement of systems and processes through system appraisals.
- Maintain a workplace safety culture by ensuring all policies and practices concerning Workplace Health and Safety are applied in day-to-day operations.
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