
Customer Service Leadership Opportunity
1 week ago
About this Role
We're looking for a skilled leader to guide our customer service team.
As a Customer Service Team Leader, you'll be responsible for guiding a high-performing team that prioritizes empathy and responsiveness in every customer interaction.
- Facilitate daily stand-ups to keep the team engaged and focused.
- Cultivate Officer skills and confidence through coaching and mentoring.
- Monitor real-time performance across multiple channels.
- Act as the primary point of contact for escalations and complex service situations.
- Evaluate quality, compliance, and service outcomes.
- Promote collaboration with specialists and leaders to continuously improve customer service.
We're seeking an empathetic leader who excels at empowering others.
- Experience leading or coaching customer service teams is essential.
- A supportive leadership style that unlocks individual potential is necessary.
- Comfort with performance metrics, scheduling, and multi-channel communication is required.
- Effective communication and solution-focused thinking are crucial.
- Bonus points for knowledge of insurance or financial services.
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