Customer Service Leadership Opportunity

1 week ago


Brisbane, Queensland, Australia beBeeEmpathy Full time $60,000 - $80,000

About this Role

We're looking for a skilled leader to guide our customer service team.

As a Customer Service Team Leader, you'll be responsible for guiding a high-performing team that prioritizes empathy and responsiveness in every customer interaction.

  • Facilitate daily stand-ups to keep the team engaged and focused.
  • Cultivate Officer skills and confidence through coaching and mentoring.
  • Monitor real-time performance across multiple channels.
  • Act as the primary point of contact for escalations and complex service situations.
  • Evaluate quality, compliance, and service outcomes.
  • Promote collaboration with specialists and leaders to continuously improve customer service.
What We're Looking For

We're seeking an empathetic leader who excels at empowering others.

  • Experience leading or coaching customer service teams is essential.
  • A supportive leadership style that unlocks individual potential is necessary.
  • Comfort with performance metrics, scheduling, and multi-channel communication is required.
  • Effective communication and solution-focused thinking are crucial.
  • Bonus points for knowledge of insurance or financial services.


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