
Customer Service Leadership Manager
2 weeks ago
This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.
Key Responsibilities:- Lead and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide direction and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate expert advice.
- Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- Liaise closely with technical teams to streamline workflows and resolve escalated issues ensuring a seamless response to customer expectations.
- A minimum of 1+ years of experience in customer service management or team leadership preferably in automotive, trade, or related technical industry.
- Bachelor degree or equivalent.
- Proven experience in developing and implementing customer service procedures SLAs and performance metrics.
- A demonstrated ability to lead develop and inspire a team in a fast-paced environment with a strong focus on coaching and mentorship.
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Customer Service Officer
1 week ago
Brisbane, Queensland, Australia Senior Leadership Infrabuild Full time**About the role**:**ARC (The Australian Reinforcing Company)**, is currently seeking a **Customer Service Officer** to join our tight-knit team at our **Bundamba** Branch.You'll work closely with our sales, operations, and leadership teams to deliver an exceptional customer experience. You'll play a critical role in ensuring smooth communication between our...
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Customer Service Coordinator
1 week ago
Brisbane, Queensland, Australia Senior Leadership Infrabuild Full time**About the role**:Supporting the State Manager and Project Delivery team, the Customer Service Coordinator will be committed to exceptional customer service and outcomes. You will be a team player with a high level of attention to detail and the ability to solve problems in a dynamic environment.Your responsibilities will include:- Communicate status of...
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Customer Service Leadership Position
4 days ago
Brisbane, Queensland, Australia beBeeCustomerLeader Full time $80,000 - $120,000Leadership Role in Customer ServiceThe Contact Centre Team Leader is a crucial leadership position that inspires and guides a team to deliver exceptional customer service.Main ResponsibilitiesCoach, mentor, and empower teams to exceed customer expectations and uphold the company's values.Collaborate with the team to identify opportunities for improvement and...
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Customer Service Leadership Position
2 weeks ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000**Front Office Team Lead Role Overview**Buscojobs is seeking an experienced and dynamic Front Office Team Lead to lead and elevate customer service operations.This pivotal leadership role is designed for hands-on managers who thrive in technical environments. You will be responsible for overseeing the entire customer journey, ensuring every interaction...
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Customer Service Leadership Role
1 week ago
Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $65,000Our organization seeks a seasoned leader to drive exceptional customer experiences as a Team Leader for our Customer Service division.As a results-driven professional with leadership experience, you will be responsible for mentoring and developing a high-performing team of Customer Service representatives.Your key responsibilities will include:Leading and...
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Customer Service Leadership Opportunity
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000Job OverviewWe are seeking an experienced and dynamic customer service leader to elevate our client's customer service operations.This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.
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Leadership Opportunities in Customer Service
1 week ago
Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000Customer Service Team Lead OpportunityDrive daily operations, support valued customers and account managers, and foster a positive team culture in this dynamic customer-centric role.Guide the Customer Service team to achieve high performance and quality standards.Collaborate with Account Managers and inbound customers to resolve queries and meet their...
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Customer Service Leadership Position
2 weeks ago
Brisbane, Queensland, Australia beBeeLeadership Full time $71,150 - $78,351Job OpportunityAt our organization, we're a team of passionate professionals dedicated to delivering top-tier industrial, agricultural, and mineral processing chemicals.Role ResponsibilitiesLead and train the customer services team to ensure a positive and efficient customer experience.Develop and maintain a thorough knowledge of our product range.Provide...
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Leadership Role in Customer Service
1 week ago
Brisbane, Queensland, Australia beBeeCustomerExperience Full time $90,000 - $110,000Job TitleA Leader in Customer Experience ExcellenceWe are seeking a seasoned professional to lead our Customer Care Centre, driving exceptional customer experiences and digital strategies. As a key member of our leadership team, you will play a pivotal role in establishing and overseeing the sustainability of our Level 1 support function.The successful...
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Customer Service Leadership Role
1 week ago
Brisbane, Queensland, Australia beBeeLeadership Full time $70,000 - $110,000Customer Service Leadership OpportunityAs a leader in our customer service team, you will be responsible for guiding and supporting your colleagues to deliver exceptional results.To achieve this, you will need to possess strong leadership skills, commercial awareness, and excellent communication abilities.**Key Responsibilities:**Lead and manage a team of...