Ambitious Service Excellence Professional

1 week ago

Gold Coast, Queensland, Australia beBeeService Full time $40,000 - $80,000
Casino Guest Services Role

As a key member of our team, your primary objective would be to consistently deliver exceptional guest experiences every day. This role requires an expert understanding of our loyalty program, with the ability to promote member benefits and drive new membership acquisition.

Key Responsibilities:

  • Deliver world-class standards in guest service excellence
  • Become an information hub to address a multitude of guest enquiries
  • Polish five-star grooming and personal presentation skills
  • Demonstrate flexibility across 24/7 rosters

Requirements:

  • Exceptional communication and interpersonal skills
  • Computer literacy in Microsoft Excel and Word (with ability to learn other systems)
  • Naturally engaging personality with pride in delivering legendary service

About Our Benefits

We offer a range of benefits to support your growth and well-being, including:

  • 30% staff discounts across award-winning venues
  • Free buffet meals with new menus every day
  • Uniform prepared and ready for you daily on property
  • An organisation that values diversity, teamwork, and bringing your best self

About Us

We are a luxurious entertainment destination offering relaxation and fun. Our theatre and events centre host live concerts and shows, while our live lawn events feature world-class DJs. We strive to create a welcoming environment for all guests.

We have been recognised as an Employee of Choice for Gender Equality and have achieved GOLD status in the Australian Workplace Equality Index.

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