Customer Service Professional
5 days ago
We are seeking an experienced and customer-focused Banking Relationship Specialist to join our Cairns team. As a key member of our Branch, you will provide exceptional service to our customers, developing and maintaining strong relationships with internal and external stakeholders.
Key Responsibilities:- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
- Strong focus on compliance
To succeed in this role, you will be an experienced Banking Relationship Specialist with outstanding customer service skills and excellent communication abilities. Your strengths include:
- A collaborative approach to working with the team
- A willingness to go above and beyond for customers and colleagues
- A personalized approach to every customer interaction
- A 'can do' attitude towards all aspects of the role
- The ability to learn and confidently use technical financial systems
The Bank of Queensland is a unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) share one goal - to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since , BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our PerksWe offer a range of benefits to support your career and well-being, including:
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
Our estimated salary range for this role is $65,000 - $85,000 per annum, depending on experience.
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