Technical Support Specialist for Video Surveillance Solutions
4 days ago
Job Overview:
Dahua Technology Australia Pty Ltd is seeking an experienced Technical Support Engineer to join its team in Brisbane, Queensland. As a Technical Support Specialist, you will play a vital role in providing technical assistance and guidance to customers across the region.
Responsibilities:
- Provide expert technical support to customers via phone, email, or other communication channels.
- Diagnose and troubleshoot complex technical issues related to Dahua video surveillance products, including cameras, recorders, and software.
- Collaborate with internal teams to escalate and resolve technical issues.
- Document and maintain accurate records of customer interactions and resolutions in our ticketing system.
- Ensure timely and effective communication with customers to provide updates on issue resolution progress.
Requirements:
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
- Proven experience in technical support or a similar customer-facing role.
- Solid understanding of video surveillance technologies and related networking concepts.
- Proficiency in troubleshooting hardware and software issues.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to work independently and effectively manage multiple priorities.
Benefits:
- A competitive salary package commensurate with experience ($80,000 - $110,000 per annum) based in Brisbane, Queensland.
- Opportunity to work with a leading provider of video surveillance solutions.
- Professional development opportunities within a dynamic and growing company.
- A collaborative and supportive team environment.
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