Technical Support Specialist for Video Surveillance Solutions

4 days ago


Brisbane, Queensland, Australia Dahua Technology Australia Pty Ltd Full time

Job Overview:

Dahua Technology Australia Pty Ltd is seeking an experienced Technical Support Engineer to join its team in Brisbane, Queensland. As a Technical Support Specialist, you will play a vital role in providing technical assistance and guidance to customers across the region.

Responsibilities:

  • Provide expert technical support to customers via phone, email, or other communication channels.
  • Diagnose and troubleshoot complex technical issues related to Dahua video surveillance products, including cameras, recorders, and software.
  • Collaborate with internal teams to escalate and resolve technical issues.
  • Document and maintain accurate records of customer interactions and resolutions in our ticketing system.
  • Ensure timely and effective communication with customers to provide updates on issue resolution progress.

Requirements:

  • Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
  • Proven experience in technical support or a similar customer-facing role.
  • Solid understanding of video surveillance technologies and related networking concepts.
  • Proficiency in troubleshooting hardware and software issues.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • Ability to work independently and effectively manage multiple priorities.

Benefits:

  • A competitive salary package commensurate with experience ($80,000 - $110,000 per annum) based in Brisbane, Queensland.
  • Opportunity to work with a leading provider of video surveillance solutions.
  • Professional development opportunities within a dynamic and growing company.
  • A collaborative and supportive team environment.


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