Technical Support Specialist
6 days ago
Role Overview:
As a Technical Support Specialist, you will play a vital role in delivering exceptional technical assistance and guidance to our valued customers. You will be responsible for diagnosing and resolving complex technical issues related to our video surveillance products and solutions. Your expertise and problem-solving abilities will contribute significantly to our customers' satisfaction and help them achieve optimal performance from our products.Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or other communication channels.
- Detect and troubleshoot technical issues related to Dahua video surveillance products, including cameras, recorders, and software.
- Guide customers in the installation, configuration, and operation of our products.
- Collaborate with internal teams, including R&D, to escalate and resolve complex technical issues.
- Maintain accurate records of customer interactions, inquiries, and resolutions in the ticketing system.
- Evaluate product performance and identify areas for continuous improvement.
Requirements:
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
- Proven experience in technical support or a similar customer-facing role.
- A strong understanding of video surveillance technologies and related networking concepts.
- Proficiency in troubleshooting hardware and software issues.
- Exceptional problem-solving and analytical skills.
- Excellent communication and interpersonal skills with a customer-centric approach.
- The ability to work independently and effectively manage multiple priorities.
Additional Information:
This is a full-time position based in Brisbane, Queensland, offering a competitive salary package commensurate with experience, approximately $90,000 - $110,000 per annum, depending on qualifications and background. Some travel may be required for on-site support or training purposes. With ongoing professional development opportunities and a dynamic work environment, this role offers the perfect blend of challenge and reward for an ambitious professional looking to grow their career in the technology industry.
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